The truth is that for most bakeries, they simply can’t. Great cake, just like most things of high quality, intricacy and detail, is also incredibly fragile. This fragility applies not only to the physical structure and appearance of the cake, but also to the cake’s taste and texture.
So what’s a baker to do? There are two main options:
1. Keep making the absolute best and most uncompromisingly awesome cake you can, while also expecting that there are things out of your control.
o This is the route that we’ve chosen to take. We make the absolute best looking and tasting cake we can and accept the consequences. Of course this does not mean that we are reckless in our decisions. When we build a cake, it’s going to stand up. And when we bake a cake it’s going to taste good. HOWEVER, what it does mean is that our cakes are not idiot proof. If you don’t transport the cake with care, it will break. And just as important, if you don’t follow our handling and serving instructions, your cake wont’ taste as good.
2. Put out a mediocre product that your customer can’t screw up.
o Want your cake to stay moist forever? –>Load it up with oil. Want the buttercream to always stay soft and sweet -even if you refrigerate it? –>Don’t make it with butter.
Unfortunately, both of these options are compromises between relying on your customers intelligence to achieve consistency, and watering (oiling) down your product to do the same. For this, and many reasons, we strive harder than any other company I know to educate our customers about what goes into making a good cake, and what the pitfalls may be.
What do you mean “Dry” Cake?
The most common complaint we (and almost every bakery) gets is that a customer’s cake is “dry”. This is also the most tragic compliant, because, as it is almost entirely devoid of meaning, there’s almost no way for us to know what you’re trying to tell us, or how to take corrective action. You might as well just say that you didn’t like it, because from a troubleshooting standpoint it provides the same degree of detail. This is because the term “dry” is a comparison operator, and often as a customer you have not much to compare it to.
“Dry” meaning: I was actually expecting this to taste deep-fat-fried.
If you were to compare our cake to a cake that you buy at Costco it will indeed be “dry.” In fact, that’s the entire point. We make high quality food, and one of the traits of high quality food is that it’s not greasy. Greasy food will always be perceived as more moist than well cooked food that has natural moisture (of the H20 variety).
Thus, when a customer tells us that they don’t like the cake because it isn’t: gooey, silky, slick, wet, or mushy; what they actually mean is that the cake wasn’t as greasy as they had expected, because none of those words should ever be used to described well-made cake.
“Dry” meaning: Cold, hard and crumbly.
We make our cake with butter. We also make our buttercream with butter. While it seems like a no brainer, very few bakeries do this, and the reason they don’t is because EVERYONE insists on refrigerating their cakes. When you refrigerate butter, unlike oil or fat, butter gets hard. When butter gets hard it seals away it’s moisture and all you taste are the dry, floury, grainy parts of your cake. A good way to check if your cake is too cold is if your buttercream is hard. It should be light and whippy, if not just give it more time to come back to room temperature before chowing down.
“Dry” meaning: The waitstaff sliced up the cake 3 hours ago.
This type of dry is technically known as “stale.” Most people think that staleness is a factor of elapsed time since baking. Despite the numerous “baked fresh daily” signs polluting Dunkin’ Doughnuts coffee shops, time plays no factor in staleness or freshness. Rather, what is actually important is air exposure.
Remember that time your kid forgot to retie the bread bag and you found it two hours later completely stale? It was stale because it received A LOT of air exposure in a short time. Similarly, that same loaf of bread, if it sits sealed away in that plastic bag will likely still get just as hard after about 2-3 weeks. In this case the bread has received a little air exposure, but over the corse of a long time. Equal amounts of air exposure = equal amounts of staleness.
In fact, if you could create some type of super-duper, evaporation proof, air containment case you could theoretically keep a baked good from never going stale –although it would probably get moldy long before you had the chance to check it for staleness. In any case, once your cake is sliced, you have about 15-30 minutes to stick it in your mouth before it starts getting noticeably stale.
“Dry” meaning: Over-baked.
If this happens then it’s totally our fault. However, this would never happen, as each layer of cake goes through at least two if not three sets of hands before completion AND they get brushed with vanilla bean sugar syrup for extra flavor and moistness. If it looks, feels, or tastes over-baked, or appears to have gotten too much air exposure, it is thrown out- no matter what. Also, when we put our cakes together, we cut each layer in half, and trim off the tops. The remnants from every single layer of cake gets tasted as its assembled to make sure that it’s perfect. If not, we re-bake it.
“Dry” meaning: THERE ARE NO OTHER MEANINGS.
If you think your cake is dry it is because of one of the afore mentioned reasons. You were either disappointed with the fat/oil content, didn’t get enough buttercream (fat content again), ate it cold, had too much air exposure, or it was over baked. Those are the only things. There are no other things.
Well, actually, there are a few more things.
What it boils down to is fat. When people complain about cake being dry they’re almost always complaining about a lack of fat, or some type of mishandling caused by the constraints of not loading the cake up with fat. But what goes unmentioned is that there is a whole lot more to cake than simply fat. There is flavor, and texture, and structure, and aroma, and beauty. No one ever complains about these other things. They only complain about not getting their fat. Which is sad. Because in response so many bakeries and grocery stores have chosen to just jack up the quantity of fat in their cakes in hopes of alleviating all their problems. This appeases customers, idiot proofs your product, and stops a lot of the complaints, but it also means that all the other things that make cake truly enjoyable get buried beneath gobs of grease, and in the end fewer and fewer people get to enjoy really good cake.
No matter what: Get some cake.
adapted from: Amanda Oakleaf Cakes